Discover the Secret of Ageless Beauty with Vita Wave
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Return policy
VitaWave prioritizes your satisfaction and trust in our products. We're committed to providing high-quality cosmetic products that live up to your expectations. Here's what you need to know about our return policy:
Return Form and Support
Every VitaWave parcel includes a detailed return form. This form provides all necessary information for processing returns, including the address for sending claims, our helpline phone number, and the appropriate email contact. Should you have any queries, doubts, or require guidance on returns or any other issues, the form contains all the contact points you might need. In addition to the information on the return form, for any general inquiries, suggestions, or feedback, you're always welcome to write to us directly at info@vita-wave.net. We strive to respond promptly and ensure a smooth experience for all our valued customers.
Right to Cancel
In line with the European consumer protection laws, you have the right to cancel your purchase within 14 days without giving any specific reason. This 14-day period begins the day you, or a third party designated by you (but not the carrier), physically receive the goods. However, due to health and hygiene concerns, we cannot accept returns of any cosmetic products that have been unsealed or opened after delivery. If you wish to cancel your order within this 14-day window, you must inform us in writing.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us immediately. You have the option to request a replacement. Alternatively, you can get in touch with our customer support as mentioned in the product documentation. Our team will initiate the return and replacement process within 24 hours of your notification.
Non-Delivery
If you do not receive your order within the delivery time frame confirmed by the call center operator, reach out to our customer support for immediate assistance.
Order Cancellation
Once our call center operator confirms your order, cancellations aren't possible. We urge you to carefully review your order during the verification call.
Product Efficacy Claims
If you believe the cosmetic product has not had the claimed effect on you, you may request a refund. However, to exercise this right, the claim must be made within 30 days of purchase. VitaWave reserves the right to review the claim on a case-by-case basis, considering factors like product use, any contraindications, or external factors.
Refunds
Refunds, where applicable, will be processed using the same payment method you used for the initial transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the refund.
Please note that while we strive to process refunds quickly, financial institutions might have different processing times, so please be patient.
Remember that our customer support team is always ready to assist you with any concerns or questions regarding our products. We value your business and trust in VitaWave, and we're here to ensure a pleasant shopping experience.
Return Form and Support
Every VitaWave parcel includes a detailed return form. This form provides all necessary information for processing returns, including the address for sending claims, our helpline phone number, and the appropriate email contact. Should you have any queries, doubts, or require guidance on returns or any other issues, the form contains all the contact points you might need. In addition to the information on the return form, for any general inquiries, suggestions, or feedback, you're always welcome to write to us directly at info@vita-wave.net. We strive to respond promptly and ensure a smooth experience for all our valued customers.
Right to Cancel
In line with the European consumer protection laws, you have the right to cancel your purchase within 14 days without giving any specific reason. This 14-day period begins the day you, or a third party designated by you (but not the carrier), physically receive the goods. However, due to health and hygiene concerns, we cannot accept returns of any cosmetic products that have been unsealed or opened after delivery. If you wish to cancel your order within this 14-day window, you must inform us in writing.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us immediately. You have the option to request a replacement. Alternatively, you can get in touch with our customer support as mentioned in the product documentation. Our team will initiate the return and replacement process within 24 hours of your notification.
Non-Delivery
If you do not receive your order within the delivery time frame confirmed by the call center operator, reach out to our customer support for immediate assistance.
Order Cancellation
Once our call center operator confirms your order, cancellations aren't possible. We urge you to carefully review your order during the verification call.
Product Efficacy Claims
If you believe the cosmetic product has not had the claimed effect on you, you may request a refund. However, to exercise this right, the claim must be made within 30 days of purchase. VitaWave reserves the right to review the claim on a case-by-case basis, considering factors like product use, any contraindications, or external factors.
Refunds
Refunds, where applicable, will be processed using the same payment method you used for the initial transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the refund.
Please note that while we strive to process refunds quickly, financial institutions might have different processing times, so please be patient.
Remember that our customer support team is always ready to assist you with any concerns or questions regarding our products. We value your business and trust in VitaWave, and we're here to ensure a pleasant shopping experience.